javax.telephony.callcenter.events
Interface CallCentEv
- All Superinterfaces:
- Ev
- All Known Subinterfaces:
- ACDAddrBusyEv, ACDAddrEv, ACDAddrLoggedOffEv, ACDAddrLoggedOnEv, ACDAddrNotReadyEv, ACDAddrReadyEv, ACDAddrUnknownEv, ACDAddrWorkNotReadyEv, ACDAddrWorkReadyEv, AgentTermBusyEv, AgentTermEv, AgentTermLoggedOffEv, AgentTermLoggedOnEv, AgentTermNotReadyEv, AgentTermReadyEv, AgentTermUnknownEv, AgentTermWorkNotReadyEv, AgentTermWorkReadyEv, CallCentCallAppDataEv, CallCentCallEv, CallCentConnEv, CallCentConnInProgressEv, CallCentTrunkEv, CallCentTrunkInvalidEv, CallCentTrunkValidEv
Deprecated. as of JTAPI 1.4, replaced by CallCenterEvent
- public interface CallCentEv
- extends Ev
The CallCentEv
interface is the base event interface for all
call center package events. This interface extends the core Ev
interface. All call center package events must extend this interface.
This interface contains a single method getCallCenterCause()
which returns the call center package-specific cause value for the event.
The call center package defines the following interfaces which directly
extend this interface: ACDAddrEv
, AgentTermEv
,
and CallCenterCallEv
.
- See Also:
Ev
,
ACDAddrEv
,
AgentTermEv
,
CallCentCallEv
Field Summary |
static int |
CAUSE_NO_AVAILABLE_AGENTS
Deprecated. This cause indicates no agents were available to handle the call. |
Fields inherited from interface javax.telephony.events.Ev |
CAUSE_CALL_CANCELLED, CAUSE_DEST_NOT_OBTAINABLE, CAUSE_INCOMPATIBLE_DESTINATION, CAUSE_LOCKOUT, CAUSE_NETWORK_CONGESTION, CAUSE_NETWORK_NOT_OBTAINABLE, CAUSE_NEW_CALL, CAUSE_NORMAL, CAUSE_RESOURCES_NOT_AVAILABLE, CAUSE_SNAPSHOT, CAUSE_UNKNOWN, META_CALL_ADDITIONAL_PARTY, META_CALL_ENDING, META_CALL_MERGING, META_CALL_PROGRESS, META_CALL_REMOVING_PARTY, META_CALL_STARTING, META_CALL_TRANSFERRING, META_SNAPSHOT, META_UNKNOWN |
Method Summary |
int |
getCallCenterCause()
Deprecated. Returns the call center package cause value for this event. |
CAUSE_NO_AVAILABLE_AGENTS
public static final int CAUSE_NO_AVAILABLE_AGENTS
- Deprecated.
- This cause indicates no agents were available to handle the call.
getCallCenterCause
public int getCallCenterCause()
- Deprecated.
- Returns the call center package cause value for this event. This method
may also return the
Ev.CAUSE_NORMAL
constant or the
Ev.CAUSE_UNKNOWN
constant.
- Returns:
- The call center package cause for the event.
Send comments to: JSR-43@ectf.org