javax.telephony.callcenter
Interface CallCenterEvent
- All Superinterfaces:
- Event
- All Known Subinterfaces:
- ACDAddressEvent, AgentTerminalEvent, CallCenterCallEvent, CallCenterConnectionEvent, CallCenterTrunkEvent
- public interface CallCenterEvent
- extends Event
The CallCenterEvent
interface is the base event interface for all
call center package events. This interface extends the core Event
interface. All call center package events must extend this interface.
CallCenterEvent
events are reported via
the following Listener interfaces:
ACDAddressListener
,
AgentTerminalListener
and
CallCenterCallListener
.
This interface contains a single method getCallCenterCause()
which returns the call center package-specific cause value for the event.
The call center package defines the following interfaces which directly
extend this interface: ACDAddressEvent
, AgentTerminalEvent
,
and CallCenterCallEvent
.
- Since:
- 1.4
- See Also:
Event
,
ACDAddressEvent
,
AgentTerminalEvent
,
CallCenterCallEvent
Fields inherited from interface javax.telephony.Event |
CAUSE_CALL_CANCELLED, CAUSE_DEST_NOT_OBTAINABLE, CAUSE_INCOMPATIBLE_DESTINATION, CAUSE_LOCKOUT, CAUSE_NETWORK_CONGESTION, CAUSE_NETWORK_NOT_OBTAINABLE, CAUSE_NEW_CALL, CAUSE_NORMAL, CAUSE_RESOURCES_NOT_AVAILABLE, CAUSE_SNAPSHOT, CAUSE_UNKNOWN |
Method Summary |
int |
getCallCenterCause()
Returns the call center package cause value for this event. |
CAUSE_NO_AVAILABLE_AGENTS
public static final int CAUSE_NO_AVAILABLE_AGENTS
- This cause indicates no agents were available to handle the call.
getCallCenterCause
public int getCallCenterCause()
- Returns the call center package cause value for this event. This method
may also return the
Ev.CAUSE_NORMAL
constant or the
Ev.CAUSE_UNKNOWN
constant.
- Returns:
- The call center package cause for the event.
Send comments to: JSR-43@ectf.org