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JSR-043: JTAPI-1.4 | ||||||||
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AgentTerminalListener
The AgentTerminalObserver
interface reports all state changes
in the Agent
that is associated with the
AgentTerminal
as events. Applications instantiate an object
which implements this interface and use the
Terminal.addObserver()
to request delivery of events to this
observer object. Events will be delivered to this interface only if the
Provider is in the Provider.IN_SERVICE
state. All events which
are reported via this interface must extend the AgentTermEv
interface.
Events are reported via the
TerminalObserver.terminalChangedEvent()
method. This interface
defines no additional methods and therefore serves as a way applications
signal to the implementation that is desires call center package events.
Note that the state changes in the Agent
are also reported via
the ACDAddressObserver
for the ACDAddress
on which
the Agent
is logged in to.
Terminal
,
TerminalObserver
,
AgentTerminal
,
ACDAddressObserver
,
AgentTermEv
,
AgentTermBusyEv
,
AgentTermLoggedOffEv
,
AgentTermLoggedOnEv
,
AgentTermNotReadyEv
,
AgentTermReadyEv
,
AgentTermUnknownEv
,
AgentTermWorkNotReadyEv
,
AgentTermWorkReadyEv
Methods inherited from interface javax.telephony.TerminalObserver |
terminalChangedEvent |
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JSR-043: JTAPI-1.4 | ||||||||
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