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JSR-043: JTAPI-1.4 | ||||||||
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AgentTerminalEvent
The AgentTermEv
interfaces is the base event for all events
pertaining to the AgentTerminal
interface. This interface
extends the CallCentEv
interface and the core
TermEv
interface. All event interfaces which extend this
interface are reported via the AgentTerminalObserver
interface.
The call center package defines events interfaces which extend this
interface to report state changes in the Agent
. These events
are: AgentTermBusyEv
, AgentTermLoggedOffEv
,
AgentTermLoggedOnEv
, AgentTermNotReadyEv
,
AgentTermUnknownEv
, AgentTermWorkNotReadyEv
,
and AgentTermWorkReadyEv
.
Terminal
,
TermEv
,
Agent
,
AgentTerminal
,
CallCentEv
,
AgentTermBusyEv
,
AgentTermLoggedOnEv
,
AgentTermLoggedOffEv
,
AgentTermNotReadyEv
,
AgentTermReadyEv
,
AgentTermUnknownEv
,
AgentTermWorkNotReadyEv
,
AgentTermWorkReadyEv
Fields inherited from interface javax.telephony.callcenter.events.CallCentEv |
CAUSE_NO_AVAILABLE_AGENTS |
Method Summary | |
ACDAddress |
getACDAddress()
Deprecated. JTAPI v1.2 This method has been replaced by the getAgent() method. |
Agent |
getAgent()
Deprecated. Returns the Agent associated with the
AgentTerminal . |
Address |
getAgentAddress()
Deprecated. JTAPI v1.2 This method has been replaced by the getAgent() method. |
java.lang.String |
getAgentID()
Deprecated. JTAPI v1.2 This method has been replaced by the getAgent() method. |
int |
getState()
Deprecated. JTAPI v1.2 This method has been replaced by the getAgent() method. |
Methods inherited from interface javax.telephony.callcenter.events.CallCentEv |
getCallCenterCause |
Methods inherited from interface javax.telephony.events.Ev |
getCause, getID, getMetaCode, getObserved, isNewMetaEvent |
Methods inherited from interface javax.telephony.events.TermEv |
getTerminal |
Method Detail |
public Agent getAgent()
Agent
associated with the
AgentTerminal
.
public ACDAddress getACDAddress()
ACDAddress
the agent currently is or was logged
into.
Note: This method has been replaced in JTAPI v1.2 and
later. Applications should use the AgentTermEv.getAgent()
method to obtain the Agent
and then use the
Agent.getACDAddress()
method.
public java.lang.String getAgentID()
Agent
.
Note: This method has been replaced in JTAPI v1.2 and
later. Applications should use the AgentTermEv.getAgent()
method to obtain the Agent
and then use the
Agent.getAgentID()
method.
public int getState()
Agent
.
Note: This method has been replaced in JTAPI v1.2 and
later. Applications should use the AgentTermEv.getAgent()
method to obtain the Agent
and then use the
Agent.getState()
method.
public Address getAgentAddress()
Agent's
Terminal.
Note: This method has been replaced in JTAPI v1.2 and
later. Applications should use the AgentTermEv.getAgent()
method to obtain the Agent
and then use the
Agent.getAgentAddress()
method.
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JSR-043: JTAPI-1.4 | ||||||||
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