Brekeke Contact Center Suite (CCS)

Overview - Contact Center Suite

Brekeke Contact Center Suite (CSS) is a collection of software for building a hosted call center/contact center system. The software included in the suite are; Brekeke Customer Interaction Manager (CIM), Brekeke Contact Analytics (CA), and Brekeke CRM.

Brekeke Contact Center Suite - Network Diagram

Software that included in Brekeke CCS

Brekeke CIM Brekeke CIM offers the following functionalities:
  • ACD (Automatic Call Distribution)
  • Call Queuing
  • Agent Management
  • Outbound Engine (Dialer)
  • CRM Integration
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Brekeke CA Brekeke CA offers the following functionalities:
  • Real-time Report
  • Historical Report
  • Call History Search
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Brekeke CRM Brekeke CRM offers the following functionalities:
  • Customer Management
  • Outbound Campaign
  • Talk Script Player
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