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SIP Server  |  PBX  |  JTAPI SDK  |  PAL  |  Upgrade  |  Support Contract  |  Purchase Order

Support Contract

Request for more information or to purchase TSC or DEV-TSC, please contact Brekeke Sales Team.

Technical Support Contract (TSC) - Technical Support for Setting-up & Configuration
Developer Technical Support Contract (DEV-TSC) - Technical Support for Development Software

Technical Support Contract (TSC)

With this option, you'll receive technical support for setting-up and configuration of Brekeke's software products. All technical support will be provided to you remotely via emails. Support may be provided by telephone, IM, or accessing customer's server remotely when Brekeke support team determines that it is necessary.

Plan Methods Fee Hours Priority
(Response Time)
Annual emails* 1,000 USD/year
(MAX: 12 hours)**
10:00 – 17:00 PST
Monday - Friday***
High
(Within 3 hours on average)
Hourly emails* 100 USD/hour
(3 hours minimum purchase)**
10:00 – 17:00 PST
Monday - Friday***
High
(Within 3 hours on average)

* In Brekeke’s sole discretion, Brekeke may provide support via IM, telephone, or remote access.
** Under the Annual plan, the plan will automatically terminate when support time exceeds 12 hours. Both Annual and Hourly plan the contract will automatically terminated after 1 calendar year.
*** Closed on U.S. Holidays


Developers Technical Support Contract (DEV-TSC)

With this option, you'll receive technical support for Brekeke's development software products (SIP SDK, Brekeke PAL, Plug-ins, etc.). All technical support will be provided to you remotely via emails. Support may be provided by telephone, IM, or accessing customer's server remotely when Brekeke support team determines that it is necessary.

Plan Methods Fee Hours Priority
(Response Time)
Annual emails* 2,000 USD/year
(MAX: 12 hours)**
10:00 – 17:00 PST
Monday - Friday***
High
(Approximately 1 Business Day)
Hourly emails* 200 USD/hour
(3 hours minimum purchase)**
10:00 – 17:00 PST
Monday - Friday***
High
(Approximately 1 Business Day)

* In Brekeke’s sole discretion, Brekeke may provide support via IM, telephone, or remote access.
** Under the Annual plan, the plan will automatically terminate when support time exceeds 12 hours. Both Annual and Hourly plan the contract will automatically terminated after 1 calendar year.
*** Closed on U.S. Holidays

We have the Brekeke Forum where our users can discuss and exchange their knowledge of our products. Please visit the forum today to learn more about our products.

 

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