| Brekeke Contact Center Suite (CCS) - for all software |
|---|
| Multi-tenant feature support |
| Multi-language Support (English, Japanese, Mandarin Chinese) |
| Brekeke Customer Interaction Manager (CIM) |
| ACD |
| Skills-based routing |
| Customizable ACD algorism using script |
| Selection of Agents (i.e., Assign a call to the same agent who had already assisted the customer) |
| Call Queuing |
| Smart Call Queues (Allowed to program call queuing rules based on predefined conditions.) |
| Agent Management |
| Agent Status Management |
| Agent Access Control |
| Agent Chat (Instant messaging with other agents) |
| Outbound Engine |
| Predictive Dialing (Require Brekeke CRM) |
| Progressive Dialing (Require Brekeke CRM) |
| IVR Dialing (Require Brekeke CRM) |
| Preview Dialing |
| CRM integration (CIM Client) |
| Web Widget (Javascript API) |
| .NET API |
| SalesForce integration |
| Brekeke Contact Analytics (CA) |
| Real-Time Report |
| DNIS Report |
| ACD Report |
| Agent Report |
| Agent map |
| Historical Report |
| Call Log Search |
| Brekeke CRM |
| Customer Management |
| Agent View Layout Manager |
| Contact Record |
| Update Record |
| Work flow |
| Outbound Campaign |
| Call scheduling |
| Do Not Call List |
| Talk Script Player |
| Script Designer |
FEATURED LINKS
