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Careers - Junior Technical Support Engineer
Position Summary
- Provide technical assistance to our customers via our online support forum, e-mail, instant messaging, and telephone, regarding the operation and configuration of Brekeke Software products
- Perform in-house tests for solving technical issues at customer sites
- Work closely with development team as needed
- Write and edit technical documentation, such as troubleshooting manuals, and FAQs
- Software development may be included, depending on experience
Required
- Interest in VoIP technology, especially SIP
- Basic knowledge of network protocols, TCP/IP, UDP, LAN, Internet
- Technical proficiency in Windows, Linux, HTML, SQL
- Written and spoken English communication skills
- Effective analytical, problem-solving, and customer relations skills
- Eagerness to learn and to expand technical skills
- Self motivation and ability to multi-task
Preferred
- Experience/knowledge in VoIP, especially SIP
- Experience in technical support, QA
- Experience in technical writing
- Experience in software development (coding)
- Experience in analyzing network activity and protocol communications using packet analyzers
- Working knowledge of firewalls, routers, WLAN, RADIUS, VPN
Terms
- This is a contract-to-hire position
- $15/hour (First month as probation period)
- Full time is preferable, however part–time would be considered
- This position needs to be filled immediately
- No relocation
- No visa sponsorship
- No telecommuting
Contact
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©2008
Brekeke Software, Inc. All Rights Reserved.
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