Brekeke Contact Center Suite (CCS)

Feature list


Brekeke Contact Center Suite (CCS) - for all software
Multi-tenant feature support
Multi-language Support (English, Japanese, Mandarin Chinese)
Brekeke Customer Interaction Manager (CIM)
ACD
Skills-based routing
Customizable ACD algorism using script
Selection of Agents (i.e., Assign a call to the same agent who had already assisted the customer)
Call Queuing
Smart Call Queues (Allowed to program call queuing rules based on predefined conditions.)
Agent Management
Agent Status Management
Agent Access Control
Agent Chat (Instant messaging with other agents)
Outbound Engine
Predictive Dialing (Require Brekeke CRM)
Progressive Dialing (Require Brekeke CRM)
IVR Dialing (Require Brekeke CRM)
Preview Dialing
CRM integration (CIM Client)
Web Widget (Javascript API)
.NET API
SalesForce integration
Brekeke Contact Analytics (CA)
Real-Time Report
DNIS Report
ACD Report
Agent Report
Agent map
Historical Report
Call Log Search
Brekeke CRM
Customer Management
Agent View Layout Manager
Contact Record
Update Record
Work flow
Outbound Campaign
Call scheduling
Do Not Call List
Talk Script Player
Script Designer